Privacy Policy

Last Updated: September 21, 2026

Royal Wood Products, LLC (“Royal Wood Products,” “RWP,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit royalwoodproducts.com, request a quote, contact our team, or otherwise interact with us.

1. Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

• Name

• Business or company name

• Email address

• Telephone number

• Mailing, billing, delivery, or service address

• Product and service interests

• Quote and order information

• Product dimensions, quantities, load requirements, destinations, and schedules

• Drawings, photographs, specifications, or other files you submit

• Communications sent through forms, email, telephone, or chat

• Marketing and communication preferences

Please do not submit Social Security numbers, financial account credentials, medical information, or other sensitive personal information through our website forms.

Information Collected Automatically

When you use our website, we and our service providers may automatically collect:

• Internet Protocol address

• Browser and device type

• Operating system

• Referring website

• Pages viewed

• Links and buttons selected

• Approximate location derived from an IP address

• Dates, times, and duration of website activity

• Cookie and similar technology identifiers

Information From Other Sources

We may receive information from referrals, business partners, service providers, publicly available business sources, or organizations with which you are associated.

2. How We Use Information

We may use information to:

• Respond to questions and quote requests

• Recommend products or services

• Prepare estimates, orders, and project plans

• Manufacture, schedule, deliver, and support products

• Communicate about quotes, orders, services, or account matters

• Operate, maintain, and improve our website

• Understand website traffic and visitor behavior

• Protect our website, company, customers, and systems

• Detect fraud, misuse, or security incidents

• Maintain business and transaction records

• Send marketing communications where permitted

• Comply with legal and regulatory obligations

• Establish, exercise, or defend legal claims

We may combine information collected through different interactions when reasonably necessary for these purposes.

3. Cookies and Analytics

Our website may use cookies, analytics tools, pixels, and similar technologies to operate website features, remember preferences, understand website use, measure performance, and improve our marketing.

You can control many cookies through your browser settings. Blocking cookies may affect the availability or operation of certain website features.

Where required, we will provide additional choices concerning cookies or targeted advertising. You may also contact us using the information below to ask about available privacy choices.

4. How We Disclose Information

We may disclose personal information to:

• Website-hosting and technology providers

• Form, CRM, email, telephone, and chat providers

• Analytics, advertising, and marketing providers

• Payment, accounting, and business-administration providers

• Delivery, logistics, installation, or service providers

• Contractors, suppliers, or professional advisers supporting an order

• Government agencies, regulators, courts, or law-enforcement authorities when required

• Parties involved in a merger, acquisition, financing, reorganization, or sale of business assets

• Other parties at your direction or with your consent

These disclosures may include contact information, quote or order details, submitted files, and website-usage information when reasonably necessary for the applicable purpose.

We do not sell personal information for monetary consideration. Certain analytics or advertising activities may be considered a “sale,” “sharing,” or targeted advertising under some privacy laws. Where applicable, you may request to opt out by contacting us.

We do not use personal information to make decisions that produce legal or similarly significant effects through automated profiling.

5. Data Retention

We retain personal information for as long as reasonably necessary to:

• Respond to inquiries

• Prepare and manage quotes or orders

• Maintain customer and business relationships

• Satisfy accounting, tax, warranty, and recordkeeping requirements

• Resolve disputes

• Enforce agreements

• Meet legal obligations

Retention periods vary depending on the type of information, the purpose for which it was collected, and applicable requirements. We may retain deidentified or aggregated information that no longer reasonably identifies an individual.

6. Data Security

We use reasonable administrative, technical, and physical measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use care when deciding what information to submit electronically.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Confirm whether we process your personal information

• Access personal information we maintain about you

• Correct inaccurate personal information

• Request deletion of personal information

• Obtain a portable copy of certain information

• Opt out of targeted advertising

• Opt out of the sale of personal information

• Opt out of qualifying automated profiling

• Withdraw consent where processing is based on consent

• Appeal a decision concerning a privacy request

• Exercise your rights without unlawful discrimination or retaliation

To submit a request, contact us at:

Email: cs@royalwoodproducts.com
Phone: (817) 386-0015
Mail: Royal Wood Products, LLC, 213 E McLeroy Blvd, Saginaw, TX 76179

Please include “Privacy Request” in the email subject line or written request and describe the right you want to exercise.

We may need to verify your identity before completing a request. If an authorized agent submits a request for you, we may require proof of the agent’s authority and verification of your identity.

Some requests may be denied or limited where permitted by law, including when information must be retained to complete a transaction, comply with law, protect legal rights, prevent fraud, or maintain security.

8. Appeals

If we deny a privacy request, you may appeal the decision by responding to our decision or emailing cs@royalwoodproducts.com with the subject line “Privacy Request Appeal.”

Please explain why you believe the decision should be reconsidered. We will review and respond to the appeal within the period required by applicable law.

If your appeal is denied, Texas residents may submit a privacy complaint to the Texas Attorney General at:

https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

9. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us.

Even if you opt out of marketing communications, we may continue sending non-promotional communications concerning quotes, orders, deliveries, services, safety, or other business matters.

Providing a telephone number through our website does not constitute consent to receive automated marketing calls or text messages unless consent is requested separately.

10. Third-Party Websites

Our website may contain links to websites or services operated by other organizations. We do not control their privacy, security, or content practices. Review the privacy policy of any third-party website before providing personal information.

11. Children’s Privacy

Our website and services are intended for businesses and adults. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has submitted personal information to us, contact us so we can review and delete the information where appropriate.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, services, business practices, or legal obligations.

The updated policy will be posted on this page with a revised “Last Updated” date. Material changes may also be communicated through another reasonable method where required.

13. Contact Us

Questions about this Privacy Policy or our privacy practices may be directed to:

Royal Wood Products, LLC
213 E McLeroy Blvd
Saginaw, TX 76179

Email: cs@royalwoodproducts.com
Phone: (817) 386-0015