Frequently Asked Questions
Here are a list of some of the frequently asked questions.
What does Royal Wood Products specialize in?
We specialize in a wide range of wood products, including standard and custom pallets, wooden crates, dimensional lumber, biofuel products (wood pellets & animal bedding), and wooden trusses for homebuilders.
Where are you located?
What are your business hours?
How do I place an order?
Do you provide ISPM-15 certification and stamping?
Can I pick up my order instead of having it delivered?
Pallets & Crates
What sizes of pallets do you offer?
We offer standard pallet sizes as well as custom-sized pallets built to your specifications. If you’re unsure what size you need, our team can help determine the right fit for your application.
Do you provide new or recycled pallets?
Can you build custom pallets?
What types of wooden crates do you provide?
Do you offer heat-treated pallets for international shipping?
How long does it take to complete a pallet or crate order?
Lumber Sales
What types of lumber do you sell?
We offer dimensional lumber, including 2x4 and 2x6 boards, and can cut them to any length up to 16 feet. Our lumber is ideal for construction, woodworking, and industrial applications.
Can I request custom-cut lumber?
Do you sell lumber in bulk?
Heat Treatment Services
What is heat treatment for wood pallets and crates?
Heat treatment is a process where wood packaging materials are heated to a specific temperature to eliminate pests, fungi, and moisture. This ensures compliance with ISPM-15 regulations for international shipping.
Why do I need heat-treated pallets or crates?
What is ISPM-15 certification?
How does the heat treatment process work?
What types of wood products need heat treatment?
Do you provide ISPM-15 certification and stamping?
How long does heat treatment take?
Can I heat-treat my existing pallets and crates?
Is kiln-dried (KD) lumber the same as heat-treated (HT) wood?
Do you offer bulk heat treatment for large orders?
Delivery & Pick-Up
Do you offer delivery services?
Yes! We provide pallet and lumber delivery within our service area. Delivery fees may apply based on order size and distance.
Can I pick up my order instead of having it delivered?
How quickly can I get my order?
Payments & Pricing
How can I get a quote?
You can request a quote by calling us at (817) 386-0015, filling out our online contact form, or visiting our facility. Provide details about the products you need, quantities, and any custom requirements, and we’ll send you pricing.
What payment methods do you accept?
Do you offer discounts for bulk orders?
Animal Bedding
What type of animal bedding do you offer?
We provide soft, absorbent animal bedding made from clean wood shavings, perfect for horses, livestock, poultry, and pets. It’s designed to be low-dust and highly absorbent for better animal comfort.
Is your animal bedding safe for all animals?
Still Have Questions?
If you didn’t find the answer you were looking for, give us a call at (817) 386-0015 or fill out our contact form. We’re happy to help!